Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx
Free Shipping Free for orders over $50 15-25 business days after shipment EMS

Note: We ship globally except to Asia and certain remote areas as specified in our shipping policy. You’ll receive tracking information via email once your order ships.

Returns & Exchanges Policy

At Maxima Store, we understand that getting the right parts for your Harley-Davidson is crucial for your riding experience. While we strive to provide the highest quality performance parts, we know that sometimes a return or exchange is necessary. Our policy is designed to be as straightforward and rider-friendly as possible.

Return & Exchange Timeframe

You have 15 days from the date of delivery to request a return or exchange for eligible items. All returns must be in original condition – unused, uninstalled, and in original packaging with all tags and labels attached.

Step-by-Step Return Process

Step 1: Contact Our Support Team

Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.

Step 2: Receive Return Authorization

Our team will review your request and provide a Return Authorization (RA) number if approved. Do not ship items without an RA number – unauthorized returns cannot be processed.

Step 3: Package Your Items Securely

Place items in original packaging with all included parts, documentation, and your RA number clearly visible on the outside of the package.

Step 4: Ship to Our Address

Send your return to:

Maxima Store Returns
345 Capitol Avenue
Indianapolis, IN 46202
USA

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.

Step 5: Processing & Refund

Once received and inspected (typically within 3-5 business days), we’ll process your refund or exchange. You’ll receive email confirmation when complete.

Refund Timeline & Method

  • Refund Processing: 3-5 business days after we receive and inspect your return
  • Refund Method: Refunds are issued to your original payment method:
    • Visa/MasterCard/JCB: 5-10 business days to appear on your statement
    • PayPal: 3-5 business days to reflect in your account

Original shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Opened or installed performance parts (including air intake systems, fuel system components, and brake parts)
  • Custom or special order items
  • Chain conversion kits once opened or if packaging is damaged
  • Clearance or final sale items (clearly marked at time of purchase)
  • Products showing signs of installation attempt or wear

All electrical components and engine parts are thoroughly tested before shipping and must be inspected upon arrival. Report any issues within 48 hours of delivery.

Exchange Process

Exchanges are subject to product availability. Follow the standard return process above, clearly stating you prefer an exchange and specifying the desired replacement product. If the replacement costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Dear Maxima Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Order Date: [Date of Order]

Product(s) to Return: [Product Names and SKUs]

Reason for Return/Exchange: [Please provide details]

If Exchange: [Desired Replacement Product]

Please provide return instructions and RA number at your earliest convenience.

Thank you,

[Your Name] [Your Phone Number]

Need Help?

Our rider support team is here to help with any shipping, return or exchange questions:

  • Email: [email protected]
  • Response Time: Within 24 hours during business days
  • Phone Support: Available for complex issues – email first to schedule a callback

We’re committed to ensuring you’re completely satisfied with your Maxima Store experience, so you can get back to what matters most – the ride.

Note: This policy applies to all global orders except those shipped to Asia and excluded remote areas as specified in our shipping policy.