Product Information
What types of parts do you specialize in?
We specialize in high-performance motorcycle parts including M8 parts, air intake and fuel systems, brakes, chain conversion kits, chains and sprockets, and custom café racer parts. Our focus is primarily on Harley-Davidson models, particularly Big Twin and Dyna series.
Are your parts compatible with my Harley model?
Yes! We specifically cater to Harley-Davidson owners. Our product categories are organized by model type (M8, Big Twin, Dyna) to help you find the perfect fit for your bike. If you’re unsure about compatibility, contact our support team before ordering.
Do you offer performance upgrade parts?
Absolutely. We specialize in performance-enhancing parts including air intake systems, fuel system components, brake upgrades, and chain conversion kits designed to boost your bike’s performance and reliability.
Shipping & Delivery
How long does order processing take?
We process all orders within 1-2 business days from our warehouse in Indianapolis. Our team works efficiently to get your parts packed and shipped as quickly as possible.
What shipping options do you offer?
We offer two main shipping methods:
• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after shipping
• Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 days after shipping
Do you ship internationally?
Yes, we ship globally to riders worldwide! However, we’re unable to deliver to some remote areas in Asia and other locations. During checkout, our system will automatically verify if we can ship to your address.
Can I track my order?
Yes, all shipping methods include tracking. For Standard Shipping via DHL or FedEx, you’ll receive detailed tracking information. For Free Shipping via EMS, tracking is also provided so you can monitor your package’s journey.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, seamless transactions. All payments are processed through our secure payment gateway to protect your information.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. We never store your complete payment details on our servers.
Do I need to create an account to order?
While creating an account makes future orders faster, it’s not required. You can checkout as a guest. However, having an account allows you to track order history and save your preferences.
Returns & Exchanges
What is your return policy?
We offer a straightforward return policy. You can return items within 15 days of delivery for a refund. Items must be in original condition with all packaging intact.
How do I initiate a return?
Contact our support team at [email protected] with your order number and reason for return. We’ll provide you with return instructions and process your refund once we receive the returned items.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping method for returns.
Customer Support
How can I contact customer service?
Reach us at [email protected]. Our rider-focused support team typically responds within 24 hours. We’re here to help with any questions about products, orders, or technical support.
What are your business hours?
Our warehouse in Indianapolis operates Monday through Friday. While we don’t have specific customer service hours listed, we aim to respond to all emails within one business day.
Do you offer technical advice on installations?
While we specialize in providing high-quality parts, for complex installations we recommend consulting with a professional mechanic. We can provide basic guidance but suggest professional installation for optimal performance and safety.
Still Have Questions?
Contact our rider-focused team at [email protected] – we’re here to help you get the right parts and get back on the road faster.
Maxima Store
345 Capitol Avenue, Indianapolis, US 46202
Website: motopartsonsale.com